Indiana Long-term Care Ombudsman
The Long-term Care Ombudsman is an advocate for persons living in nursing homes, assisted living facilities, etc., whose mission is to improve the quality of life and care for residents of long-term care facilities. It is accomplished through the responsibilities listed above.
What does the Ombudsman do?
- Receives, investigates, and attempts to resolve problems or complaints affecting residents of long-term care facilities.
- Answers questions and provides information and referrals about long-term care related services.
- Promotes resident, family and community involvement in long-term care.
- Promotes community education and awareness of the needs of residents.
- Coordinates efforts with other agencies and organizations concerned with long-term care.
- Identifies issues and problem areas in long-term care and recommends needed changes.
It is a federal and state funded program that provides these services for consumers of congregate long term care services, regardless of age or payer source (Medicare pay, Medicaid pay, or private pay). Congregate settings include nursing facilities, residential care facilities, assisted living facilities, adult foster care homes and county operated residential care facilities.
Anyone may contact the Ombudsman program on behalf of a long-term care consumer (the resident), but the Ombudsman is guided by the individual receiving direct services (the resident). There is no charge for services. The names of persons contacting the Ombudsman and the information they provide is confidential.
Long-term Care Ombudsman
c/o Indiana Legal Services
8 N. 3rd St., STE 102
PO Box 1455
Lafayette, IN 47902
765-423-5327 / 800-382-7581
Office Hours: Mon. – Fri., 8 a.m. to noon; and 1 p.m. to 4:30