Title VI Complaints

Area IV Agency’s Title VI Complaint Procedure

 The Area IV Agency on Aging and Community Action Programs, Inc.

Title VI Complaint Procedure is made available in the following locations: (check all that apply)

 

X      Agency website, either as a reference in the Notice to Public or in its entirety

X      Hard copy in the central office

  • Available in appropriate languages for LEP populations, meeting the Safe Harbor Threshold.
  • Other, __________________________________

 

Any person who believes she or he has been discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, or national origin by Area IV Agency on Aging and Community Action Programs, Inc. may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Area IV Agency on Aging and Community Action Programs, Inc. investigates complaints received no more than 180 days after the alleged incident. Area IV Agency on Aging and Community Action Programs, Inc. will process complaints that are complete.

Once the complaint is received, Area IV Agency on Aging and Community Action Programs, Inc. will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

Area IV Agency on Aging and Community Action Programs, Inc. has 30 days to investigate the complaint. If more information is needed to resolve the case, the city may contact the complainant.

The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case.

If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, the city can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two (2) letters to the complainant: a closure letter or a letter of finding (LOF).

  • A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
  • A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.

If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, then contact 877-245-0386 Press 0. TTY – 800-743-3333

La companía AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  Transit garantiza que ninguna persona, por motivos de raza, color, o  origen nacional estén excluida de la participación o negado de los beneficios o ser subjeto de discriminación en respecto a los servicios proveidos de la Authoridad del transporte público.

Cualquier persona que cree que él o ella a título individual o como miembro de una clase específica de personas, ha sido subjeto de discriminación por motivos de raza, color, o origen nacional puede presentar una queja a la companía AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  dentro de los 180 días siguientes a la fecha de la supuesta discriminación.

Para presentar una queja al AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC. , llame al 765-774-7683, website www.areaivagency.org, o escribe una calta y envia a 660 N 36th Street Lafayette, IN 47905. Se puede presentar una queja directamente ante el FTA, Oficina de Derechos Civiles, 1200 New Jersey Avenue SE, Washington DC 20590.

Area IV Agency’s Title VI Complaint Form

Area IV Agency Consolidated Civil Rights Complaint Form 

Area IV Agency’s TITLE VI Notice to the Public

 

The Area IV Agency on Aging and Community Action Programs, Inc.’s

Notice to the Public is as follows:

 

 

Notifying the Public of Rights Under Title VI

 

AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.

 

ü  Area IV Agency on Aging and Community Action Programs, Inc. operates its programs and services without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin in accordance with Title VI of the Civil Rights Act.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Area IV Agency on Aging and Community Action Programs. Inc.

 

ü  For more information on Area IV Agency on Aging and Community Action Programs. Inc.’s civil rights program, and the procedures to file a complaint, contact 765-774-7683, (TTY 800-743-3333); email [email protected] ; or visit our agency’s office at 660 N. 36th Street, Lafayette, IN 47905.  For more information, visit www.areaivagency.org.

 

ü  A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

 

ü  If information is needed in another language, contact 877-245-0386 Press 0.

Si se necesita informacion en otro idioma de contacto, 877-245-0386.

 

 

 

The Area IV Agency on Aging and Community Action Programs, Inc.’s

Notice to the Public is posted in the following locations: (check all that apply)

 

X    Agency website: areaivagency.org

X    Public areas of the agency office (common area, public meeting rooms, etc.)

X    Inside vehicles

  • Rider Guides/Schedules
  • Transit shelters and stations

Other, __________________________________

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