Utility Payment Assistance

The Indiana Low-Income Home Energy Assistance Program helps low income families with the high cost of home energy. Income eligible families are provided a one-time benefit to their heating and electric companies to offset the high cost of utility bills during the winter months.

Heating and electric bills can be difficult to pay. For moderate to low income households, apply to see if Area IV can help. Benefit amounts vary based on application details.

The 2025-2026 Energy Assistance Program will begin on November 1, 2025.

You can apply for assistance in the following ways:

Apply online here.

OR

Print Application:

2025-2026 Energy Assistance Program Application

Form TVS-2026 – Tenant Verification Statement

Form UIV-2026 – Undocumented Income Verification

Form NHMD-2026 Non Household Member Declaration Form

*When printing these forms, go to the print settings and make sure the scale of the document is “fit to printable area” or “fit to page.”

  • Applications can be picked up from all of the office locations listed below.
  • Call 765-447-7683, option 1 or email [email protected] with any questions.
  • Email your completed application to [email protected].
  • Mail your completed application to:

Area IV Agency on Aging and Community Action Programs, Inc.
ATTN: Energy Assistance Program
660 N 36th St, P.O. Box 4727
Lafayette, IN 47903-4727

Appeals:

Applicants may appeal any eligibility determination with which they do not agree, including a denial, or the perceived failure of an LSP to take action on a submitted application within a reasonable timeframe. Allowing a client to appeal an LSP decision is mandatory for the Energy Assistance Program. The appeals procedure must be communicated to households whose assistance has been denied. When the LSP provides written notification of denial to an applicant, the notification must include the household’s right to appeal that determination. This information is included on the Applicant Denial Letter. All applicants’ appeal rights must be honored, even if they are appealing after the end of the application period. An applicant may appeal by submitting a handwritten letter or by using the “Appeal” function on the statewide database.

Step One: The client must send their written appeal to the local LSP’s EAP Manager or Executive Director within thirty (30) calendar days of receipt of the denial. The LSP’s Executive Director or EAP Manager determines the applicant’s eligibility on review within fourteen (14) calendar days of receipt of the applicant’s written appeal. All appeal documentation must be uploaded to the statewide database and notes entered into the statewide database, and IHCDA’s Community Programs Manager must be notified of denied appeals. LSPs must retain documentation of the appeal process, including the original appeal, the agency response, and all correspondence related to the appeal, in the client’s file. The LSP must send the applicant both the database-generated appeal determination notification and an explanation of how the appeal was considered and why the agency came to its determination. This letter must be sent within one (1) business day of determination.

Step Two: If the applicant is not satisfied with the LSP’s determination, they may request formal review by the State, but it must be submitted in writing or through the online application portal. This request is made by submitting the appeal to IHCDA’s Community Programs Manager for the Energy Assistance Program. The LSP may submit this appeal on behalf of the client or the client may submit it directly to IHCDA. This request for formal review must be made within thirty (30) calendar days of receipt of the LSP’s appeal determination. IHCDA’s Community Program Manager reviews the materials submitted and issues a written finding to the applicant and the LSP, based on the documentation submitted within thirty (30) calendar days of receipt. The IHCDA Community Programs Manager response will consist of both the database-generated appeal determination notification and an explanation of how the appeal was considered and why they came to their determination. The decision of the IHCDA Community Programs Manager is final.

The request for review must include the stated reasons for the Applicant’s objection to the decision, which reasons must be based solely upon evidence supporting one (1) of the following circumstances:

  • Clear and substantial error or misstated facts which were relied on in making the decision being challenged;
  • Unfair competition or conflict of interest in the decision-making process;
  • An illegal, unethical or improper act;
  • Any other legal basis that may substantially alter the decision.

The Applicant receives written acknowledgement of the request within seven (7) calendar days of its receipt, noting the day the request was received. The Director of Community Programs has thirty (30) calendar days from IHCDA’s receipt of the written request to review the file and make a determination. The decision of the Director of Community Programs is final. At the time of the formal review, the benefit in question will be considered as obligated until the appeal is resolved. If the formal review is successful, the LSP will pay the benefit amount to the appropriate household or vendor. If the formal review is unsuccessful, the funds will revert to the program.

Area IV Agency provides assistance at the following locations:

Boone County:
1600 W Main St
Lebanon, IN 46052
765-447-7683 ext. 232
Staff present in office Monday through Friday each week from 8:00 AM to 4:30 PM.

Carroll County:
901 Prince William Rd
Delphi, IN 46923
765-447-7683 ext. 213
Staff present in office Monday through Friday each week from 8:00 AM to 4:30 PM.

Clinton County:
351 N Columbia St
Frankfort, IN 46041
765-447-7683 ext. 214
Staff present in office Monday through Friday each week from 8:00 AM to 4:30 PM.

Hamilton County:
Good Samaritan Network
12933 Parkside Dr
Fishers, IN 46038
317-842-2603

Hendricks County:
7230 Arbuckle Commons
Ste. 102
Brownsburg, IN 46112
765-447-7683 ext. 265
Staff present in office Monday through Friday each week from 8:00 AM to 4:30 PM.

Tippecanoe County:
660 N 36th St
Lafayette, IN 47905
765-447-7683, option 1
Staff present in office Monday through Friday each week from 8:00 AM to 4:30 PM.

White County:
402 Tioga Rd.
Monticello, IN 47960
765-447-7683 ext. 218
Staff present in office Monday through Friday each week from 8:00 AM to 4:30 PM.

 

Contact Energy Assistance Program





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