Transportation

Benton County Transportation

Area IV Transit provides demand response, curb-to-curb, and advance reservation transportation service within Benton County.  Door-to-door service is also available upon request for those needing reasonable assistance beyond the curb.

Area IV Transit – Benton County

Program Information:

  • Serves Benton County residents only.
  • Transportation is public so anyone can ride.
  • Transportation provided for medical trips
  • This is a fare-based program for people ages 59 and younger. The fare cost is $5 in county for a one-way trip and $10 out of county for a one-way trip.
  • For individuals ages 60 and older, the transportation is donation-based.  Your generous donations will go towards the gas costs plus help pay for a new vehicle when it is time to replace the existing one.
  • Hours:  Mon. – Fri., 8:30 AM to 5:30 PM.
  • Call 48-hours in advance to reserve transportation.
  • All Medicaid clients wanting to schedule medical trips must do so by calling SoutheasTrans at 1-855-325-7586, option 1.
  • For all non-Medicaid trips, please call Area IV 765-447-7683, option 2 to schedule your trip.

Tippecanoe County Transportation

Area IV Public Transportation of Tippecanoe County

Area IV Public Transportation of Tippecanoe County provides demand response, curb-to-curb, and advance reservation transportation service within Non-Urbanized Tippecanoe County.  Door-to-door service is also available upon request for those needing reasonable assistance beyond the curb.

Click here to view the non-urbanized areas of Tippecanoe County.

Area IV Transit – Tippecanoe County Brochure

Area IV Public Transportation of Tippecanoe County Brochure

Program Information:

  • Serves Non-Urbanized Tippecanoe County residents only.  Round trips must begin and end outside the urbanized area of Tippecanoe County.  One way trips must begin or end outside the urbanized area of Tippecanoe County.
  • Please click here to view the Non-Urbanized areas of Tippecanoe County.
  • Transportation is public so anyone can ride.
  • This is a contribution-based program. Your generous contribution will go towards the gas costs plus help pay for a new vehicle when it is time to replace the existing one.
  • Hours:  Mon. – Fri., 8:30 AM to 4:30 PM.
  • Call 48-hours in advance of need of transportation.
  • Transportation provided for medical trips.
  • All Medicaid clients wanting to schedule medical trips must do so by calling SoutheasTrans at 1-855-325-7586, option 1.
  • Donation based trip please call Area IV 765-447-7683, option 2 to schedule your trip.

 

FARES:

60 Years of Age and Older: By DONATION

Public Fares: Tippecanoe County is $5 per one-way trip within the county

Disabled: If 60 or older, by donation.  If 59 or younger, public fares apply.

Area IV Agency’s Title VI Complaint Procedure

If you believe that you have received discriminatory treatment by the AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  on the basis of race, color, or national origin you have the right to file a complaint with the AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  Deputy Director of Community Action Programs.   

Methods of filing a complaint: 

Complete the Complaint Form, and send it to:

Deputy Director of Community Action Programs 

Area IV Agency on Aging and Community Action Programs, Inc. 

660 N. 36th Street 

Lafayette, IN 46905 

Verbal complaints are accepted. To make a verbal complaint, call 765-447-7683 and ask for the Deputy Director of Community Action Programs.  Any language barriers or LEP assistance will be identified through the information and referral process.  A translator will be made available to communicate. Additional tools will be used for communication including use of  www.languageline.com for translations and interpretations. 

AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC. investigates complaints received no more than 180 days after the alleged incident. AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  will process complaints that are complete. Once the complaint is received, AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  will review it and the complainant will receive an acknowledgement letter informing them whether the complaint will be investigated by AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.

AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC. has up to thirty days to investigate the complaint. If more information is needed to resolve the case, the AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  may contact the complainant. The complainant has thirty days from the date of the letter to send requested information to the investigator assigned to the case.

If AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC. ’s investigator is not contacted by the complainant or does not receive the additional Information within thirty days, AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.

A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has ten days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at:

Federal Transit Administration

Office of Civil Rights

1200 New Jersey Avenue SE

Washington, DC 20590

Area IV Agency’s Title VI Complaint Form

Title VI Discrimination Complaint Form

Reasonable Accommodation Complaint Form

Reasonable Accommodation Complaint Form

Area IV Agency’s TITLE VI Notice to the Public

The Area IV Agency on Aging and Community Action Programs, Inc.’s

Notice to the Public is as follows:

 

 

Notifying the Public of Rights Under Title VI

 

AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.

 

Area IV Agency on Aging and Community Action Programs, Inc. operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Area IV Agency on Aging and Community Action Programs. Inc.

For more information on Area IV Agency on Aging and Community Action Programs. Inc.’s civil rights program, and the procedures to file a complaint, contact 765-774-7683, (TTY 800-743-3333); email [email protected] ; or visit our agency’s office at 660 N. 36th Street, Lafayette, IN 47905.  For more information, visit www.areaivagency.org.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

If information is needed in another language, contact 877-245-0386 Press 0.

La companía AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  Transit garantiza que ninguna persona, por motivos de raza, color, o  origen nacional estén excluida de la participación o negado de los beneficios o ser subjeto de discriminación en respecto a los servicios proveidos de la Authoridad del transporte público.

Cualquier persona que cree que él o ella a título individual o como miembro de una clase específica de personas, ha sido subjeto de discriminación por motivos de raza, color, o origen nacional puede presentar una queja a la companía AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.  dentro de los 180 días siguientes a la fecha de la supuesta discriminación.

Para presentar una queja al AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC. , llame al 765-774-7683, website www.areaivagency.org, o escribe una calta y envia a 660 N 36th Street Lafayette, IN 47905. Se puede presentar una queja directamente ante el FTA, Oficina de Derechos Civiles, 1200 New Jersey Avenue SE, Washington DC 20590.

 

 

 

Contact Transportation Services





     

     

    Back to top