Transportation

Benton County Transportation

Area IV Transit provides demand response, curb-to-curb, and advance reservation transportation service within Benton County.  Door-to-door service is also available upon request for those needing reasonable assistance beyond the curb.

Area IV Transit – Benton County Brochure

Program Information:

  • Serves Benton County residents only.
  • Transportation is public so anyone can ride.
  • Transportation provided for medical trips
  • This is a fare-based program for people ages 59 and younger. The fare cost is $5 in county for a one-way trip and $10 out of county for a one-way trip.
  • For individuals ages 60 and older, the transportation is donation-based.  Your generous donations will go towards the gas costs plus help pay for a new vehicle when it is time to replace the existing one.
  • Hours:  Mon. – Fri., 8:30 AM to 5:30 PM.
  • Call 48-hours in advance to reserve transportation.
  • All Medicaid clients wanting to schedule medical trips must do so by calling SoutheasTrans at 1-855-325-7586, option 1.
  • For all non-Medicaid trips, please call Area IV 765-447-7683, option 2 to schedule your trip.

 

Tippecanoe County Transportation

Area IV Public Transportation of Tippecanoe County

Area IV Public Transportation of Tippecanoe County provides demand response, curb-to-curb, and advance reservation transportation service within Non-Urbanized Tippecanoe County.  Door-to-door service is also available upon request for those needing reasonable assistance beyond the curb.

Click here to view the non-urbanized areas of Tippecanoe County.

Area IV Transit – Tippecanoe County Brochure

Area IV Public Transportation of Tippecanoe County Brochure

Program Information:

  • Serves Non-Urbanized Tippecanoe County residents only.  Round trips must begin and end outside the urbanized area of Tippecanoe County.  One way trips must begin or end outside the urbanized area of Tippecanoe County.
  • Please click here to view the Non-Urbanized areas of Tippecanoe County.
  • Transportation is public so anyone can ride.
  • This is a contribution-based program. Your generous contribution will go towards the gas costs plus help pay for a new vehicle when it is time to replace the existing one.
  • Hours:  Mon. – Fri., 8:30 AM to 4:30 PM.
  • Call 48-hours in advance of need of transportation.
  • Transportation provided for medical trips.
  • All Medicaid clients wanting to schedule medical trips must do so by calling SoutheasTrans at 1-855-325-7586, option 1.
  • Donation based trip please call Area IV 765-447-7683, option 2 to schedule your trip.

 

FARES:

60 Years of Age and Older: By DONATION

Public Fares: Tippecanoe County is $5 per one-way trip within the county

Disabled: If 60 or older, by donation.  If 59 or younger, public fares apply.

 

Area IV Agency’s Title VI Complaint Procedure

 The Area IV Agency on Aging and Community Action Programs, Inc.

Title VI Complaint Procedure is made available in the following locations: (check all that apply)

 

X      Agency website, either as a reference in the Notice to Public or in its entirety

X      Hard copy in the central office

  • Available in appropriate languages for LEP populations, meeting the Safe Harbor Threshold.
  • Other, __________________________________

 

Any person who believes she or he has been discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, or national origin by Area IV Agency on Aging and Community Action Programs, Inc. may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Area IV Agency on Aging and Community Action Programs, Inc. investigates complaints received no more than 180 days after the alleged incident. Area IV Agency on Aging and Community Action Programs, Inc. will process complaints that are complete.

Once the complaint is received, Area IV Agency on Aging and Community Action Programs, Inc. will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

Area IV Agency on Aging and Community Action Programs, Inc. has 30 days to investigate the complaint. If more information is needed to resolve the case, the city may contact the complainant.

The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case.

If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, the city can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two (2) letters to the complainant: a closure letter or a letter of finding (LOF).

  • A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
  • A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.

If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, then contact 877-245-0386 Press 0. TTY – 800-743-3333

 

 

Area IV Agency’s Title VI Complaint Form

 

 

Area-IV-Agency- Title-VI-Complaint-Form

 

Reasonable Accommodation Complaint Form

 

 

Reasonable Accommodation Complaint Form

 

 

Area IV Agency’s TITLE VI Notice to the Public

 

The Area IV Agency on Aging and Community Action Programs, Inc.’s

Notice to the Public is as follows:

 

 

Notifying the Public of Rights Under Title VI

 

AREA IV AGENCY ON AGING AND COMMUNITY ACTION PROGRAMS, INC.

 

ü  Area IV Agency on Aging and Community Action Programs, Inc. operates its programs and services without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin in accordance with Title VI of the Civil Rights Act.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Area IV Agency on Aging and Community Action Programs. Inc.

 

ü  For more information on Area IV Agency on Aging and Community Action Programs. Inc.’s civil rights program, and the procedures to file a complaint, contact 765-774-7683, (TTY 800-743-3333); email afattore@areaivagency.org. ; or visit our agency’s office at 660 N. 36th Street, Lafayette, IN 47905.  For more information, visit www.areaivagency.org.

 

ü  A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

 

ü  If information is needed in another language, contact 877-245-0386 Press 0.

Si se necesita informacion en otro idioma de contacto, 877-245-0386.

 

 

 

The Area IV Agency on Aging and Community Action Programs, Inc.’s

Notice to the Public is posted in the following locations: (check all that apply)

 

X    Agency website: areaivagency.org

X    Public areas of the agency office (common area, public meeting rooms, etc.)

X    Inside vehicles

  • Rider Guides/Schedules
  • Transit shelters and stations

Other, __________________________________

 

Contact Transportation Services





 

 

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