Utility Payment Assistance

The Indiana Low-Income Home Energy Assistance Program helps low income families with the high cost of home energy. Income eligible families are provided a one-time benefit to their heating and electric companies to offset the high cost of utility bills during the winter months.

Heating and electric bills can be difficult to pay. For moderate to low income households, apply to see if Area IV can help. Benefit amounts vary based on application details.

The 2023-2024 Energy Assistance Program will begin on November 1, 2023.

You can apply for assistance in the following ways:

  • Apply online here.

OR

When printing these forms, go to the print settings and make sure the scale of the document is “fit to printable area” or “fit to page.”

  • Call 765-447-7683, option 1 to request an application be mailed to you.
  • Email your completed application to [email protected].
  • Mail your completed application to:

Area IV Agency on Aging and Community Action Programs, Inc.

ATTN: Energy Assistance Program

660 N 36th St, P.O. Box 4727

Lafayette, IN 47903-4727

Appeals:

Applicants may appeal any eligibility determination with which they do not agree, including a denial, or the perceived failure of an LSP to act on a submitted application within a reasonable timeframe. Allowing a client to appeal an LSP decision is mandatory for the Energy Assistance Program. The appeals procedure must be communicated to households whose assistance has been denied. When the LSP provides written notification of denial to an applicant, the notification must include the household’s right to appeal that determination. This information is included on the Applicant Denial Form.

Step One: The client must send his or her written appeal to the local LSP’s EAP Manager or Executive Director within thirty (30) calendar days of receipt of the denial. The LSP’s Executive Director or EAP Manager determines the applicant’s eligibility on review within fourteen (14) calendar days of receipt of the applicant’s written appeal. All appeal documentation must be uploaded to the statewide database and notes entered into the statewide database, and IHCDA’s Community Programs Manager must be notified of denied appeals.

Step Two: If the applicant is not satisfied with the LSP’s determination, he or she may request formal review by the State, but it must be submitted in writing. This request is made by submitting the appeal to IHCDA’s Community Programs Manager for the Energy Assistance Program. The LSP may submit this appeal on behalf of the client, or the client may submit it directly to IHCDA. This request for formal review must be made within thirty (30) calendar days of receipt of the LSP’s appeal determination. IHCDA’s Community Program Manager reviews the materials submitted and issues a written finding to the applicant and the LSP, based on the documentation submitted within fourteen (14) calendar days of receipt. If an applicant needs assistance with this procedure, he or she may call IHCDA.

Step Three: If the applicant is still not satisfied, he or she may appeal to IHCDA’s Director of Community Programs. The applicant must request this appeal within thirty (30) calendar days of being notified of IHCDA’s Community Programs Manager’s decision. IHCDA alerts the LSP of the pending formal review. Requests for a formal review should be sent to the attention of the Director of Community Programs.

The request for review must include the stated reasons for the Applicant’s objection to the decision, which reasons must be based solely upon evidence supporting one (1) of the following circumstances:

  • Clear and substantial error or misstated facts which were relied on in making the decision being challenged;
  • Unfair competition or conflict of interest in the decision-making process;
  • An illegal, unethical or improper act;
  • Any other legal basis that may substantially alter the decision.

The Applicant receives written acknowledgement of the request within seven (7) calendar days of its receipt, noting the day the request was received. The Director of Community Programs has thirty (30) calendar days from IHCDA’s receipt of the written request to review the file and make a determination. The decision of the Director of Community Programs is final. At the time of the formal review, the benefit in question will be considered as obligated until the appeal is resolved. If the formal review is successful, the LSP will pay the benefit amount to the appropriate household or vendor. If the formal review is unsuccessful, the funds will revert to the program.

Area IV Agency provides assistance at the following locations:

Boone County:

1600 W Main St

Lebanon, IN 46052

765-447-7683 ext. 232

Staff present in office Tuesday and Thursday each week from 8:00 AM to 4:30 PM.

Carroll County:

901 Prince William Rd

Delphi, IN 46923

765-447-7683 ext. 213

Staff present in office Tuesday and Thursday each week from 8:00 AM to 4:30 PM.

Clinton County:

5 S Main St

Frankfort, IN 46041

765-447-7683 ext. 214

Staff present in office Monday and Wednesday each week from 8:00 AM to 4:30 PM.

Hamilton County:

Good Samaritan Network

12933 Parkside Dr

Fishers, IN 46038

317-842-2603

Hendricks County:

7230 Arbuckle Commons

Ste. 102

Brownsburg, IN 46112

765-447-7683 ext. 265

Staff present in office Monday through Friday each week from 8:00 AM to 4:30 PM.

Tippecanoe County:

660 N 36th St

Lafayette, IN 47905

765-447-7683, option 1

Staff present in office Monday through Friday each week from 8:00 AM to 4:30 PM.

White County:

402 Tioga Rd.

Monticello, IN 47960

765-447-7683 ext. 218

Staff present in office Monday, Wednesday, and Friday each week from 8:00 AM to 4:30 PM.

 

Contact Energy Assistance Program





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